Frequently asked questions

What services does your company offer?

We provide four main services:

• Instagram chatbot solutions to automate customer interactions.

• 4K AI-generated images for marketing and branding purposes.

• Social Media Advertising and Creative Content Production

• Klaviyo integration to optimize email and SMS campaigns for better audience engagement and conversion.

How does our instargram chatbot work?

Our Instagram chatbot automates interactions with your audience, handling common customer inquiries, scheduling posts, and offering personalized responses based on user behavior. This allows you to engage your followers 24/7 without needing manual intervention.

How do AI-generated images benefit my business?

We create stunning, high-resolution 4K images using AI technology tailored to your brand’s visual identity. These images can be used for social media campaigns, advertisements, and branding, ensuring they look professional and captivating.

What payment methods are accepted?

We accept credit card payments and bank transfers. These options provide flexibility and convenience for our clients when paying for our services.

What should I do if I encounter an issue with the AI solution?

If you encounter an issue with the AI solution, please contact our customer support team via email or our contact number .Please provide a detailed description of the problem, and our team will assist you in resolving the issue as promptly as possible.

What is your return/refund policy?

We have a no refund policy. For more details and to understand our terms, please visit our refund policy page.

Can I request a demo of your AI solutions?

Yes, you can request a demo of our AI solutions. We offer free trials for 7 days, allowing you to experience our services firsthand and understand how they can benefit your business.

Where can I find the terms&conditions and privacy policy?

You can find our terms of service and privacy policy on our website. Please visit the relevant sections at the bottom of our homepage or use the following links: Terms&Conditions and Privacy Policy.

Can I upgrade or downgrade my service plan?

Yes upgrading and downgrading is possible. Although for downgrading certain requirements will need to be met. To learn more about if your eligible email us at sales@arai-aus.com

Do you offer partnerships or collaborations?

No, we currently do not offer partnerships or collaborations. Our focus is on providing dedicated AI automation services directly to our clients in the hospitality industry.

What industries do you serve?

We help e-commerce businesses boost customer engagement, streamline operations, and increase conversions through Instagram chatbots, 4K AI-generated images for product listings, and Klaviyo integration for personalized email and SMS marketing.

How does your service improve my Instagram engagement?

Our chatbot increases engagement by responding instantly to user queries, keeping followers engaged with interactive content, and even recommending products or services based on customer behavior. Combined with Klaviyo, we also ensure your audience receives personalized messages to drive engagement further.

Can I use AI-generated images for Instagram ads?

Absolutely! Our 4K AI images are perfect for Instagram ads. They are high-quality and customizable, ensuring your advertisements stand out in users’ feeds.

How quickly can you deliver 4K AI images?

Depending on the complexity of your request, we can deliver 4K AI images within 1-3 business days.

Do you offer support after the chatbot is set up?

Yes, we offer ongoing support and maintenance to ensure your chatbot continues to function smoothly and delivers optimal performance.

What is Klaviyo, and how does it help with optimization?

Klaviyo is an advanced email and SMS marketing platform that allows us to create data-driven, targeted campaigns. We use Klaviyo to optimize your marketing funnels by analyzing customer behavior and sending personalized, automated messages, increasing open rates, click-throughs, and conversions.

Can I customize the chatbot to match my brand’s tone?

Yes, the chatbot can be fully customized to reflect your brand's tone, style, and personality. You can also tailor its responses to suit the specific needs of your business and target audience.

Can I track the performance of my chatbot and Klaviyo campaigns?

Yes, we provide detailed analytics and performance reports so you can monitor the effectiveness of your chatbot interactions and Klaviyo marketing campaigns.

Is Klaviyo integration compatible with my current email marketing system?

Klaviyo integrates with most popular e-commerce platforms and marketing systems, including Shopify, WooCommerce, and more. We’ll work with you to ensure a smooth integration process.

How do I know if my business needs a chatbot?

If you’re receiving a high volume of inquiries on Instagram, struggling to keep up with customer engagement, or want to provide better service 24/7, a chatbot can help streamline these processes and improve customer satisfaction.

What kind of creative content do you provide?

We create and edit eye-catching short videos and posters that align with your brand, helping convert social media views into sales.

Do you offer video editing services for ads?

Yes, we create and edit short-form video content specifically designed for social media platforms like TikTok, Instagram, and Facebook to maximize engagement.

How do you measure the success of an ad campaign?

We track key performance metrics such as impressions, click-through rates, engagement, and conversions to evaluate the success of your campaigns. ROAS is a primary metric we focus on improving.

What is ROAS, and why is it important?

ROAS (Return on Ad Spend) measures the revenue generated for every dollar spent on advertising. It’s crucial for evaluating the profitability of your campaigns and guiding future ad spend decisions.

Do you provide reports on campaign performance?

Yes, we provide regular performance reports, offering insights into ad effectiveness, areas for improvement, and the return on your ad spend.

How can I contact you?

You can reach us by "Phone Number", or alternatively you can email us at sales@arai-aus.com. If we are unable to get back to you in a timely manner we sincerely apologies will respond to you as soon as possible. We are always happy to answer your questions and thank you for your time!